Any effective healthcare facility will tell you that their number one concern is improving the level of care that they give to their patients. When it comes to patient care, however, execution is key. Practices often fall into the same few methods of improving care by focusing on CAHPS scores, readmission rates, and waiting times.
At ImageFIRST, not only do we provide medical laundry services in Las Vegas, NV, but we emphasize the importance of thinking outside the box while doing so. With exactly this kind of forward thinking in mind, we have compiled a list of the five best practices for ensuring top-notch patient care:
- Control the Hydra
When your medical facility experiences periods of growth, your list of responsibilities grows with it. When dealing with any additions to your practice, it becomes vitally important to keep everything balanced without sacrificing what is most important — patient care.
An interesting way to think of this concept is through the mythical imagery of a hydra. A hydra is a multi-headed serpent that typically prefers destruction to the normal order of things. If you take your eyes off of the creature as a whole to focus your attention on one single head, you will almost certainly be swept up by one of the others.
Just like squaring up with a hydra, the growth of your practice can be overwhelming. It is important to remember that patient care is at the heart of it all.
- Think Happy Staff
Consider the best customer service experience you’ve ever had. Whoever provided the service to you was most likely smiling, happy, and most importantly, engaged. There is no difference when it comes to patient care. If your staff is constantly feeling comfortable and engaged with the work that they do, your patients will reflect this feeling.
Keeping in mind that medical staff work some of the longest hours of any profession, the responsibility falls on you to lay the groundwork for a happy staff.
- Walk the Talk
A simple practice that is too often overlooked in the healthcare field includes “walking the talk.” In other words, no staff member should make tasks a priority before people. Simply taking the time to say hello to visitors and patients can make a world of difference in the overall attitude of both staff and those seeking care.
- Own It
When problems occur within your practice or facility, it is important to take responsibility for them, regardless of who is at fault. This is generally a good business practice no matter what industry you are in. If restaurant owners encounter guests who complain about a bloody steak even though they ordered it rare, they do whatever they can to “own it,” getting the customer what they want.
There is ultimately no difference when it comes to patient care. When problems occur, the best course of action is to hold responsibility and take actions to rectify the situation.
- Look to the Gridiron
In football, teams are made up of a variety of incredibly talented players, but can still fail if the game plan is not well-established.
Your medical staff works the same way. While you most likely have a variety of talented nurses, doctors, and assistant staff on your team, they cannot work cohesively and effectively without a thorough plan of action to organize their specific capabilities.
At ImageFIRST, we know and value the importance of high-quality patient care. By providing healthcare laundry products and medical uniform linen services in Las Vegas and across the United States, we do all that we can to help you facilitate the best possible patient experience.
For more industry insights, visit us at http://las-vegas.imagefirst.com/.